Refund policy
At Glow Theory Skin Co., we want you to love your order. Because our products are personal-care and cosmetic items, we are unable to accept returns or exchanges on products that have been opened, used, or tampered with for hygiene and safety reasons.
Returns
Unopened and unused items may be eligible for return within 14 days of delivery. Products must be in their original condition and packaging.
To request a return, please contact us before sending any items back. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, defective, leaking, or you receive the wrong product, contact us within 48 hours of delivery and include:
- Your order number
- Photos of the product
- Photos of the packaging/shipping box
Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.
Final Sale Items
For hygiene and safety reasons, the following are final sale once opened or used:
Feminine oils, pheromone oils, body melts, dusting/body powders, and other personal-care products.
Sale, clearance, promotional, and gift-card purchases may also be considered final sale.
Refunds
Approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional processing time after the refund has been issued.
Original shipping charges are non-refundable unless the order was incorrect or damaged due to an error on our part.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We strongly recommend using a trackable shipping method.
Lost or Stolen Packages
Glow Theory Skin Co. is not responsible for packages marked as delivered by the shipping carrier that are later reported missing or stolen. Customers should contact the carrier and check with household members, neighbors, or their local delivery office.
Order Cancellations
Because orders may begin processing quickly, cancellations are not guaranteed once an order has been submitted. Please contact us as soon as possible if you need assistance.
Contact Us
For questions regarding a return, refund, or damaged order, please contact us through the contact information provided on our website and include your order number.